#MEDIACOM BILL PAY CUSTOMER SERVICE HOW TO#
#MEDIACOM BILL PAY CUSTOMER SERVICE MOVIE#

The bottom line: Make sure you know what you’re getting. Eventually, I got the savings I wanted, but it’s important to understand that deals can be deceptive: In fact, sometimes a lower-priced offer may be no bargain at all if it means a reduction in services. Granted, it was for a package that included faster Internet service and additional cable channels, but my goal was to save money, not spend more of it. When I recently called Time Warner, the first “deal” I was offered had me paying about $15 extra each month. Learn to separate the good deals from the bad You know the prices at different dealers so you can negotiate,” says Dan Rayburn, a telecommunications industry analyst.ģ. Then, ask your provider to match the deal, or-better yet-beat it. Just save those mailers you get-or even if you toss them, just look on the competition’s website and see what they’re offering. But you’re more likely to make an effective case if you can quote a promotion you’ve been offered by a competing company. Sure, you can call and play Willie the Whiner and say you deserve a better deal-just because you’re such a nice person. “We want to hear from a customer any time their interests or budget changes,” says a Time Warner spokesperson. (But if the deal they offer is good for, say, three months, you can adjust your call schedule accordingly.) Still, Time Warner says it welcomes a call at any time, especially given the many options and offers it almost always has on the table. The bet they’re making is that you won’t remember when the six months are up.

#MEDIACOM BILL PAY CUSTOMER SERVICE MOVIE#

Most cable providers will offer you a deal-typically, a lower bundled price or free extras (like a movie channel)-that’s good for half a year. Just because you get a bargain one month doesn’t mean you can ask for another one the next.

#MEDIACOM BILL PAY CUSTOMER SERVICE HOW TO#

But over the years, I’ve learned how to be a better bargainer, and I’ve also talked to industry pros about what you can do to up the odds of lowering your bill. Still, it’s not a guarantee that Time Warner-or for that matter, any cable provider-will cut you a deal. “Today, when a customer leaves, they take everything,” says technology industry analyst Jeff Kagan. So, if you move your business to the competition, there’s some serious money involved. The result? Not only are more companies vying for your cable (and phone and Internet) business, but your business is also that much larger-a $50 basic cable service bill is now probably a $100 bundled bill. It all has to with how the Telecommunications Act of 1996 changed the marketplace by allowing phone companies to compete with cable companies (and vice versa) and by allowing each to offer a “bundle” of services. Package, which includes cable, phone and Internet.īut before you make that call, it’s important to understand why cable providers are willing to bargain in the first place. Not that long ago, I knocked about $15 off my basic monthly Time Warner Cable I make such calls about every six months and almost always talk my way into a better deal.

OK, maybe cable isn’t as much a “necessity” as food and water-unless you really, really have to catch “Game of Thrones.” But it’s a basic household expense that can be easily bargained down with a relatively quick call to a customer service rep.

Mediacom bill pay customer service